General Privacy Policy

Your personal data – what is it?

“Personal data” is any information about a living individual which allows them to be identified from that data (for example a name, photographs, videos, email address, or address).  Identification can be directly using the data itself or by combining it with other information which helps to identify a living individual (e.g. a list of staff may contain personnel ID numbers rather than names but if you use a separate list of the ID numbers which give the corresponding names to identify the staff in the first list then the first list will also be treated as personal data).  The processing of personal data is governed by legislation relating to personal data which applies in the United Kingdom including the General Data Protection Regulation (the “GDPR) and other legislation relating to personal data and rights such as the Human Rights Act.

Who are we?

This Privacy Notice is provided to you by Camber Garage Doors Ltd which is the data controller for your data.

Other data controllers the company works with:

  • Suppliers
  • Contractors
  • Credit reference agencies

We may need to share your personal data we hold with them so that they can carry out their responsibilities to the company.  If we and the other data controllers listed above are processing your data jointly for the same purposes, then the company and the other data controllers may be “joint data controllers” which mean we are all collectively responsible to you for your data. Where each of the parties listed above are processing your data for their own independent purposes then each of us will be independently responsible to you and if you have any questions, wish to exercise any of your rights (see below) or wish to raise a complaint, you should do so directly to the relevant data controller.

A description of what personal data the company processes and for what purposes is set out in this Privacy Notice.

The company will process some or all of the following personal data where necessary to perform its tasks:

  • Names, titles, and aliases, photographs;
  • Contact details such as telephone numbers, addresses, and email addresses;
  • Where they are relevant to the services provided by a company, or where you provide them to us, we may process information such as gender, age, marital status, nationality, education/work history, academic/professional qualifications, hobbies, family composition, and dependants;
  • Where you pay for activities or services, financial identifiers such as bank account numbers, payment card numbers, payment/transaction identifiers, policy numbers, and claim numbers;
  • The personal data we process may include sensitive or other special categories of personal data such as criminal convictions, racial or ethnic origin, mental and physical health, details of injuries, medication/treatment received, political beliefs, trade union affiliation, genetic data, biometric data, data concerning and sexual life or orientation.

How we use sensitive personal data  

  • We may process sensitive personal data including, as appropriate:
    • information about your physical or mental health or condition in order to monitor sick leave and take decisions on your fitness for work;
    • your racial or ethnic origin or religious or similar information in order to monitor compliance with equal opportunities legislation;
    • in order to comply with legal requirements and obligations to third parties.
  • These types of data are described in the GDPR as “Special categories of data” and require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal data.
  • We may process special categories of personal data in the following circumstances:
    • In limited circumstances, with your explicit written consent.
    • Where we need to carry out our legal obligations.
    • Where it is needed in the public interest.
  • Less commonly, we may process this type of personal data where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

Do we need your consent to process your sensitive personal data?

  • In limited circumstances, we may approach you for your written consent to allow us to process certain sensitive personal data. If we do so, we will provide you with full details of the personal data that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.

The company will comply with the General Data Protection Regulation 2018. This says that the personal data we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept and destroyed securely including ensuring that appropriate technical and security measures are in place to protect your personal data to protect personal data from loss, misuse, unauthorised access and disclosure.

We use your personal data for some or all of the following purposes:

  • To deliver services including provision and servicing of garage doors and associated equipment
  • to understand your needs to provide the services that you request and to understand what we can do for you and inform you of other relevant services;
  • To confirm your identity to provide some services;
  • To contact you by post, email, telephone or using social media (e.g., Facebook, Twitter, WhatsApp);
  • To help us to build up a picture of how we are performing;
  • To enable us to meet all legal and statutory obligations and powers including any delegated functions;
  • To carry out comprehensive safeguarding procedures (including due diligence and complaints handling) in accordance with best safeguarding practice from time to time with the aim of ensuring that all children and adults-at-risk are provided with safe environments and generally as necessary to protect individuals from harm or injury;
  • To promote the interests of the country;
  • To maintain our own accounts and records;
  • To seek your views, opinions or comments;
  • To notify you of changes to our facilities, services, events and staff;
  • To send you communications which you have requested and that may be of interest to you. These may include information about new projects or initiatives;
  • To allow the statistical analysis of data so we can plan the provision of services.

Our processing may also include the use of CCTV systems for the prevention and prosecution of crime.

What is the legal basis for processing your personal data?

The company has certain powers and obligations.  Most of your personal data is processed for compliance with a legal obligation which includes the discharge of the company’s statutory functions and powers.  We will always take into account your interests and rights.  This Privacy Notice sets out your rights and the company’s obligations to you.

We may process personal data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract.

Sometimes the use of your personal data requires your consent. We will first obtain your consent to that use.

Sharing your personal data

This section provides information about the third parties with whom the company may share your personal data.  These third parties have an obligation to put in place appropriate security measures and will be responsible to you directly for the manner in which they process and protect your personal data. It is likely that we will need to share your data with some or all of the following (but only where necessary):

  • The data controllers listed above under the heading “Other data controllers the company works with”;
  • Our agents, suppliers and contractors. For example, we may ask a commercial provider to publish or distribute newsletters on our behalf, or to maintain our database software;
  • On occasion, other companies with which we are carrying out joint ventures

How long do we keep your personal data?

We will keep some records permanently if we are legally required to do so.  We may keep some other records for an extended period of time. For example, it is currently best practice to keep financial records for a minimum period of 8 years to support HMRC audits or provide tax information.  We may have legal obligations to retain some data in connection with our statutory obligations.  The company is permitted to retain data in order to defend or pursue claims.  In some cases the law imposes a time limit for such claims (for example 3 years for personal injury claims or 6 years for contract claims).  We will retain some personal data for this purpose as long as we believe it is necessary to be able to defend or pursue a claim.  In general, we will endeavour to keep data only for as long as we need it.  This means that we will delete it when it is no longer needed.

Your rights and your personal data 

You have the following rights with respect to your personal data:

When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security.  In such cases we will need you to respond with proof of your identity before you can exercise these rights.

  • The right to access personal data we hold on you
    • At any point you can contact us to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we obtained the personal data from. Once we have received your request we will respond within 30 days.
    • There are no fees or charges for the first request but additional requests for the same personal data or requests which are manifestly unfounded or excessive may be subject to an administrative fee.
  • The right to correct and update the personal data we hold on you
    • If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.
  • The right to have your personal data erased
    • If you feel that we should no longer be using your personal data or that we are unlawfully using your personal data, you can request that we erase the personal data we hold.
    • When we receive your request we will confirm whether the personal data has been deleted or the reason why it cannot be deleted (for example because we need it for to comply with a legal obligation).
  • The right to object to processing of your personal data or to restrict it to certain purposes only
    • You have the right to request that we stop processing your personal data or ask us to restrict processing. Upon receiving the request we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data.
  • The right to data portability
    • You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within 30 days of receiving your request.
  • The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained
    • You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).
  • The right to lodge a complaint with the Information Commissioner’s Office.
    • You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Transfer of Data Abroad

Any personal data transferred to countries or territories outside the European Economic Area (“EEA”) will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union

Further processing

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.  Where and whenever necessary, we will seek your prior consent to the new processing.

Telephone Calls

We record telephone calls for training and monitoring purposes. 

Changes to this notice

We keep this Privacy Notice under regular review and we will place any updates on https://www.cambergaragedoors.co.uk/v2/privacy-policy/
This Notice was last updated in April 2018.

Contact Details

Please contact us if you have any questions about this Privacy Notice or the personal data we hold about you or to exercise all relevant rights, queries or complaints at:

The Data Controller, Camber Garage Doors Ltd, 11 High Street, Bordon, Hampshire, GU35 0AY

Email:    enquiries@cambergaragedoors.co.uk
Telephone :          01420 474700

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I would highly recommend Camber Garage Doors. The process from site survey to completion was excellent, Grant and Clare were very friendly and helpful. Our sectional door was fitted yesterday by Nathan and Josh, who did a great job, they were a pleasure to have working at our house too. I'm an ex garage door fitter, I couldn't have done better myself! Thank you.
Rob Wood
10:18 16 Jun 20
Really Great Service - Great Price and everyone i spoke to was polite and friendly. Garage Door now much better than before. Thank you for your great work and service - would reccomend.
Simon Hamilton
16:37 22 May 20
Sensible price. Arrived on time. Polite and installed a good product. Have no hesitation in recommending them
Excellent service at sensible prices. Thoroughly recommend.
Stuart Montgomery
09:37 30 Dec 19
Very friendly and professional team; they just corrected my garage door which had everything wrong with it. Now works like a dream. I am so glad that by chance I walked past their offices and dropped in. Highly recommended.
Mark Spinney
15:54 18 Nov 19
Highly recommend this friendly customer orientated company. Our new sectional garage door exceeded all our expectations. It looks sleek and modern with almost silent operation.The fitters did a marvelous job.
Martin Barfoot
15:51 18 Oct 19
In Camber Garage Doors, I was fortunate to discover a very professional & reliable company. From the site survey to the installation and to the follow-up courtesy call, all company representatives were both courteous & knowledgeable. There was no pressure selling & I now have a lovely new garage door that perfectly suits my needs. I have, therefore, no hesitation whatsoever in recommending their services.
H S
12:26 26 Jul 19
Had roller shutter type doors fitted to my open. Sen style garage. The service was very good and price reasonable. The doors work well, I’d recommend Camber without hesitation.
Rob Sendall
04:27 10 Jul 19
Excellent service! A 16ft sectional sliding door was fitted and looks very good and high quality! Neighbours comment on how it looks really well with the house. Service was 5/5 and any problems was rectified easily. Would I recommend - YES! Would I buy from this company - YES!
Tony Mancino
11:59 26 Apr 19
Excellent professional service from beginning to end. Would highly recommend. Thank you for a great job.
Phil n Sandie Slater
12:41 12 Feb 19
Thank you for responding to my request to deal with an issue for a dear friend who lives in Liphook, in Hampshire, today. Mary Huggrads MBE wants to say a big thank you to your company for sorting out a problem she has been having with her electric garage door. Mary was struck by your kindness and thoughtful approach.Well done and keep up the good work.Pastor Tom ChackoGateway Christian FellowshipYateleyHampshire
GCF Info
17:02 23 Jan 19
I was impressed with the installation and even more impressed with their after sales service. You can use this company with complete confidence
David Pennell
18:24 21 Nov 18
Brilliant Service and Very Affordable
Jonathan Mitchell
15:38 21 Nov 18
polite and efficient from initial point of enquiry. excellent thorough site survey. kept informed of all the progress. super on site installation team who handled a difficult awkward job without fuss or drama. worked very hard. would recommend this family run business.
v scott
15:07 18 Oct 18
Just to say how pleased we are with the conversion of our 2 door double garage to a single door. Paul and his team did an excellent job with the building works. Steve and Ben a great job fitting the door.Very pleased, thank you all very much.
mike tottenham-smith
10:43 24 Sep 18
I couldn't recommend this company more, they were so friendly and professional. I'm so happy with my garage doors, they look fabulous and give my property a new lease of life. Thank you to all the team, a very happy customer right here.
Lantern Lights
11:26 09 Jan 18
Really pleased with the garage doo myself and my wife have just purchased from Camber Garage Doors. As they say Nice People to do business with! Would recommend highly.
Keith Wheeler
14:08 29 Nov 17
A1 from start to finish the sales guy Justin arrived and measured up and was very helpful with what we asked for and the new door arrived and was fitted within 2 weeks would definitely recommend great Service thanks you
tracey mainwaring
08:06 15 Nov 17
Recommend them 100% very polite and friendly got the work done in no time
Angela kelland
20:56 14 Nov 17
When looking for a replacement garage door, I wanted to find a company that really understood my needs. I was fortunate enough to meet Grant (the owner) who was able to address the following: Security, enhancing the look of my house and price. I am very pleased to say Grant met this criteria.Grant went above and beyond to what I class as excellent customer service. Every question asked several times over. Impressed and would happily recommend to others.
Marcus Wallen
12:03 14 Nov 17
From showroom visit to installation this company were fab- couldn't fault them and wouldn't hesitate to recommend!
Louise Smith
11:07 14 Nov 17
I called up Camber to get a quote for a garage door replacement. Went to their shop and was impressed with their service and ability to answer all my questions. Pricing was great! Order my lovely door, delivery and installation was on time and they did an excellent job. Grant and Clare (husband and wife team) who own the business are lovely and very attentive to customer requests and needs. Would recommend them to anyone. Always happy to support local small business owners :)
Debbie
11:01 14 Nov 17
Sales man arrived on time. Was very knowledgeable and thankfully he did no pressure selling. Door works really well and looks superb. Highly recommended.
Emily James
10:47 14 Nov 17
Fantastic Service, happy to use again, would definitely recommend.
Ryan Hynd
10:19 14 Nov 17
Couldn’t recommend these guys enough, Very well priced & had the door fitted & working in an afternoon. Cheers guys.
Brett Lambley
10:13 14 Nov 17
Very happy with the product and service from Camber Garage Doors.Excellent value for money. A friendly professional company, and a pleasure to do business with them.
Martin Fearns
09:07 05 Apr 16
We called 5 companies all together to get quotes for a new roller door, Camber from the 1st moment stood out with excellent customer service and knowledge.They invited me to come to their lovely showroom in Bordon as they have working electric Roller Doors on display which was well worth doing to see all colour samples.It was good to know that the company I am giving my money to have a showroom that I can go back to and see them If I have any questions or issues.There was no pushy attitude from them, they made me feel very comfortable and relaxed Clare was the lady’s name in the showroom . When Martin came out to survey againIt was a very pleasant experience and you could tell he knew exactly what he was talking about. We then ordered a door with them and 3 weeks later on the date and time agreed our newDoor was installed. The fitters again were very polite guys who got on with the job and 3 hours later we had a new roller door fitted, all the rubbish was taken away with everything neatAnd tidy. A great company to deal with, I just wish all trades people were this good. Highly recommended.
Elliots Carpet Cleaning
07:28 17 Jul 15
Very impressed with the work that was carried out on my garage especially as I had a bad experience with another garage company. Camber Garage Doors were reliable, competitive and professional. I wouldn't hesitate to recommend Camber Garage Doors.
Ryan Biggs
10:02 12 Feb 15
Fantastic showroom lots of doors to view and operate. Was a great help to actual see the different types of operation and so the wife could decide on what colour to go with. Great service and they also came out and did a site survey. If I had another garage would buy from again!
Jon Wingood
16:36 04 Apr 14